Returns & Exchanges

At Jacaranda Living, we want you to be completely delighted with your purchase; if you are not satisfied, we accept returns of unused, unwashed items in their original packaging within 30 days of delivery.

1

Initiate Your Request

Contact our customer service team via email with your order number and item details to receive a Return Authorization (RA) number.

2

Prepare Your Package

Carefully pack the items in their original condition and include a copy of your packing slip with the RA number clearly marked on the outside.

3

Ship the Item

Send your return using a trackable shipping method to our distribution center; please note that customers are responsible for return shipping costs unless the item is defective.

4

Receive Your Refund

Once our team inspects the returned merchandise, we will issue a refund to your original payment method within 7 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing